We are seeking talented and experienced Business Analysts to support a Faster Claims Payment Project within the insurance sector. This role requires strong organisational and communication skills to drive success in a dynamic environment.

The role has two components:

• Client Focused - delivering consultancy and analytical services to clients to co-create value
• Expleo - ensuring quality framework compliance, supporting the BA practice and working within others as part of a multidisciplinary delivery team

• For a client engagement:
  • Work closely with stakeholders to gather, analyse, and document business requirements related to claims processing and payment systems.
  • Map current and future state processes, identifying gaps and opportunities for improvement.
  • Collaborate with IT, operations, and finance teams to support the design and implementation of Faster Claims Payment solutions.
  • Conduct impact assessments and support change management activities.
  • Facilitate workshops, interviews, and working groups to elicit requirements and validate solutions.
  • Develop functional specifications, user stories, and acceptance criteria.
  • Support testing and quality assurance activities, including UAT planning and execution.
  • Monitor project progress and provide regular updates to stakeholders.
  • Ensure compliance with regulatory standards and internal policies
• For Expleo:
  • Network and work within multi-disciplinary teams.
  • Identify business development opportunities.
  • Comply with Expleo Delivery governance.
  • Share knowledge and experience with team members.
  • Support team success and maintain high morale.

• BCS Business Analysis International Diploma (or equivalent)
• A Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience

• Strong understanding of Faster Claim Payments systems and UK financial regulations.
• Familiarity with Agile and Waterfall delivery methodologies.
• Excellent communication, documentation, and problem-solving skills.
• Proficiency in business analysis tools (e.g., Visio, JIRA, Confluence).
• Knowledge of claims management systems and data flows.
• Understanding of customer experience metrics and service-level improvements.

• Demonstrable experience as a Business Analyst within the insurance industry, with a focus on claims operations.
• Experience in process mapping, requirements gathering, and stakeholder engagement
• Experience with digital transformation or automation projects in claims.
• Commercial and regulatory awareness
• Consulting experience an advantage

• To be flexible to travel to, and work at, client sites across the UK as required

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges 
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects 
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses 
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo

#LI-BM1

• As a Disability Confident Committed Employer we have committed to:
• Ensure our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people who meet the minimum criteria for the job
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”. 

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive