Claims Functional Analyst

Expleo is seeking a Claims Functional Analyst to support a major transformation programme with a leading specialty insurer. You will play a key role in the design and delivery of a new claims management platform built on Microsoft Dynamics 365, ensuring it meets operational, regulatory, and customer‑centric needs across multiple specialty lines.

This role is ideal for someone who understands the nuances of specialty insurance claims and enjoys working at the intersection of business operations and technology.

• Engage with claims SMEs to gather, analyse, and refine business requirements.
• Translate business needs into clear functional specifications, user stories, and acceptance criteria.
• Support solution design workshops and ensure alignment with claims processes and regulatory obligations.
• Collaborate with technical teams to validate Dynamics 365 configurations, workflows, and integrations.
• Conduct functional testing, support UAT cycles, and drive defect triage and resolution.
• Contribute to data mapping, migration validation, and reporting requirements.
• Produce high‑quality process documentation and support change management activities.
• Act as a liaison between claims operations, technology teams, and external delivery partners.

• Exposure to claims, delegated authority, or complex multi‑party claims.
• Understanding of data governance, reporting, and regulatory compliance in insurance.

• Experience within London Market or Lloyd’s specialty lines.
• Prior consulting or transformation programme experience.

At Expleo, you’ll be part of a collaborative, forward‑thinking team delivering high‑impact change across the insurance sector. You’ll have the opportunity to shape a next‑generation claims platform and contribute to a strategic transformation for a major specialty insurer.

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges  
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects   
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses  
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo 

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• As a Disability Confident Committed Employer we have committed to:
• Ensure our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people who meet the minimum criteria for the job
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”. 

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive