Business Analyst

Expleo is seeking an experienced Business Analyst to support the delivery of strategic Claims and CRM transformation initiatives within a complex Agile environment.

The successful candidate will play a key role in bridging business needs and technology solutions, working across multiple workstreams to analyse requirements, define functional solutions, and produce high-quality Agile delivery artefacts. This role requires a strong blend of business analysis, systems analysis, and delivery support capabilities, with a particular focus on creating build-ready requirements that enable development teams to deliver efficiently and effectively.

Working closely with Product Owners, Solution Architects, Developers, Test Analysts, Subject Matter Experts, and business stakeholders, the Business Analyst will contribute throughout the delivery lifecycle, from discovery and analysis through to implementation and post-release review.

• Analyse business processes, systems, and operational requirements to identify opportunities for improvement and transformation.
• Elicit, analyse, document, and validate business and functional requirements across multiple concurrent initiatives.
• Translate business needs into detailed functional specifications, user stories, acceptance criteria, and supporting artefacts.
• Conduct current-state and future-state analysis, identifying gaps, impacts, dependencies, and solution options.
• Capture and document business rules, validation requirements, decision logic, and exception handling scenarios.
• Analyse data requirements, field mappings, integrations, workflows, and process dependencies to support solution delivery.
• Produce process maps, workflow diagrams, business models, wireframes, screen mock-ups, and supporting documentation where required.
• Collaborate with Solution Architects and technical teams to define feasible and scalable solution approaches.
• Develop implementation-ready user stories aligned to business objectives and delivery requirements.
• Ensure backlog items meet the agreed Definition of Ready prior to sprint planning.
• Support backlog refinement, sprint planning, estimation, and prioritisation activities.
• Work closely with development teams to clarify requirements and support solution delivery throughout the sprint lifecycle.
• Ensure end-to-end traceability of requirements from discovery through design, development, testing, and deployment.Assist with solution validation, user acceptance testing, defect resolution, and release activities.
• Support the management of risks, assumptions, issues, dependencies, and change requests impacting delivery.
• Facilitate workshops, requirements gathering sessions, and stakeholder engagements with both technical and business audiences.
• Build effective working relationships with Product Owners, business stakeholders, SMEs, and delivery teams.
• Communicate complex technical concepts and solution designs in a manner appropriate to diverse stakeholder groups.
• Support decision-making by providing analysis, recommendations, and evidence-based solution options.

• Strong systems analysis capability, including process flows, integrations, data mapping, and business rules analysis.
• Strong knowledge of Agile and Scrum frameworks, including backlog refinement, sprint planning, and iterative delivery.
• Proven ability to create build-ready requirements that enable development teams to deliver with minimal clarification.
• Strong analytical thinking, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management skills.
• Ability to rapidly understand complex business processes and technology landscapes.
• Proficiency with Agile delivery and collaboration tools such as Azure DevOps, Confluence, Jira, Visio, Lucidchart, Figma, Balsamiq, or similar.
• Ability to operate effectively within fast-paced transformation programmes.

• Experience within one or more of the following domains would be advantageous:
  • London Market Insurance
  • Claims Management and Operations
  • CRM Platforms and Transformation Programmes
  • Digital Transformation Initiatives
  • Insurance Technology Platforms
  • Enterprise Systems Integration
  • Customer Experience Transformation Programmes

• Proven experience working as a Business Analyst within Agile software delivery environments.
• Demonstrable experience writing detailed user stories, acceptance criteria, and functional specifications.
• Experience supporting multiple delivery workstreams and managing competing priorities.
• Experience facilitating workshops and requirements elicitation sessions with business and technical stakeholders.

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges  
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects   
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses  
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo 

• As a Disability Confident Committed Employer we have committed to:
  • Ensure our recruitment process is inclusive and accessible
  • Communicating and promoting vacancies
  • Offering an interview to disabled people who meet the minimum criteria for the job
  • Anticipating and providing reasonable adjustments as required
  • Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”. 

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive

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