Test Lead – D365 CRM

• Implement enterprise QE strategy, standards, frameworks and governance across the product domain.
• Develop and maintain product-level test strategies and release test plans aligned to portfolio standards.
• Lead test scope definition, effort estimation, resource planning and test approach determination.
• Define risk-based testing approaches across functional, integration, end-to-end, data migration and non-functional testing.
• Establish testing entry, exit and quality gate criteria for each release.
• Provide deep quality engineering expertise across Microsoft Dynamics 365 CRM capabilities including:
  • Customer Service
  • Workflow Automation
  • Dataverse
  • Customer Insights
  • Relationship Management
  • Marketing Journeys
  • Security & Role-Based Access
  • Define reusable test assets and accelerators across CRM initiatives.
  • Ensure consistent testing practices across multiple workstreams and product teams.
• Lead testing of Azure API Management (APIM) and integration services.
• Define API testing strategy covering:
  • Functional Testing
  • Contract Testing
  • Integration Testing
  • End-to-End Testing
  • Performance Testing
  • Security Testing
• Ensure robust validation of upstream and downstream integrations.
• Govern service virtualisation and test data requirements where required.
• Promote automation-first and continuous testing principles.
• Support CI/CD pipeline integration and automated quality gates.
• Work closely with QE Architects and SDETs to improve delivery efficiency and release confidence.
• Contribute to reusable automation frameworks and testing assets.
• Track and report quality KPIs, defect trends and testing progress.
• Ensure compliance with enterprise testing standards, controls and audit requirements.
• Support governance reviews, quality health checks and assurance activities.
• Drive root cause analysis and continuous improvement across releases.
• Collaborate with Product Managers, Engineering Leads, Architects and Business SMEs.
• Manage supplier testing teams and ensure delivery against agreed outcomes.
• Influence quality decisions across business and technology stakeholders.
• Communicate quality risks, assumptions and dependencies effectively.

• High release confidence and predictable delivery outcomes.
• Reduction in defect leakage to UAT and Production.
• Improved requirement quality and testability.
• Increased automation coverage and execution efficiency.
• Consistent compliance with QE standards, quality gates and governance controls.
• Effective management of testing risks, dependencies and supplier delivery.

• Significant experience leading testing within large-scale enterprise transformation programmes.
• Strong experience in test planning, estimation, scope definition and release management.
• Proven experience assessing requirements and solution designs for quality and testability.
• Deep expertise in Microsoft Dynamics 365 CRM products and implementations.
• Strong experience testing Azure API and integration solutions.
• Experience leading functional, integration, E2E, UAT and regression testing activities.
• Experience operating within Agile, Product and DevOps delivery models.
• Exposure to AI-enabled or Agentic AI testing approaches.
• Experience with automation frameworks and CI/CD quality engineering practices.
• Strong stakeholder management and communication skills.
• Experience working within regulated or insurance environments.
• Experience testing GCP Data Products, analytics and data pipelines.
• Experience with Microsoft Power Platform solutions.
• Experience testing OutSystems Digital Portals.

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges  
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects   
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses  
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo 

• As a Disability Confident Committed Employer we have committed to:
  • Ensure our recruitment process is inclusive and accessible
  • Communicating and promoting vacancies
  • Offering an interview to disabled people who meet the minimum criteria for the job
  • Anticipating and providing reasonable adjustments as required
  • Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”. 

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive